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The watch is now with you.
You have followed the auction, placed your bid, completed payment, and received the watch.
After you begin wearing it, you may have questions about the watch, its condition, or how it is running.
Whether the question comes up straight away or sometime later, we are happy to help.
In most cases, everything will be as expected.
If the watch is delivered to you, we recommend checking the parcel before opening it and taking a few photos during unboxing.
In the unlikely event that damage occurs during transit, these photos can help support the shipping insurance process.
Some questions only appear after spending time with the watch.
You may notice something that seems unusual. Or you may simply want someone to take a second look.
If there is something you are unsure about, feel free to contact us.
Many watches continue to perform reliably for years.
When a watch starts losing time, stops running, or simply does not feel quite right, it is not always obvious what should happen next.
You may be concerned about the cost, whether servicing is necessary, or what kind of attention the watch may need.
A few photos are often enough to begin the conversation. If the watch needs to be inspected, we can help you understand the next step before any work is arranged.
When you are ready, you can return to the auctions and see what is currently available.