CARE & SERVICE

Something wrong with your watch?

Send us a few photos through WhatsApp.
We will take a look and let you know what we think.

Send Photos
Fast Reply. Real Human

NOT SURE WHAT TO DO NEXT?

When your watch starts losing time, stops running, or simply does not feel quite right, it is not always clear what to do next.

You may be concerned about the cost or unsure whether servicing is actually necessary.

Sometimes, you may simply want a better idea of what is happening.

That is usually where we start.

A few photos are often enough to begin the conversation.

If further inspection is needed, we will explain what we see before discussing any repair work.

You decide how you would like to proceed.

SERVICE FLOW

01
SEND PHOTOS

Send us a few photos through WhatsApp and let us know what seems to be happening with the watch.

02
INITIAL ASSESSMENT

We will review the information and let you know what we think.

03
VISIT SOLVERA

Bring your watch to Solvera for inspection.

04
WATCH INSPECTION

We inspect your watch to find out what is causing the problem and whether any parts need to be replaced.

05
RECEIVE A QUOTATION

We explain what needs to be done and share the quotation before any repair work begins.

06
ACCEPT QUOTATION

If you are happy to proceed, we will move to the next step.

07
PAYMENT RECEIVED

Once payment is received, we will schedule the repair.

08
REPAIR

Once everything is confirmed, the repair work begins.

09
WATCH TESTING

We test the watch after the repair is completed.

10
QUALITY CHECK

We carry out a final check before the watch is returned.

11
COLLECT YOUR WATCH

We will let you know when the watch is ready for collection.

QUESTIONS YOU MAY HAVE

Yes. We will explain what we found before you decide how to proceed.
Yes. You can start by sending us a few photos through WhatsApp before deciding what to do next.
Yes. We explain what needs to be done and share the quotation before any repair work begins.
That is completely fine. We will explain what we found, and you can decide what you would like to do next.
Most repairs take around three to four weeks. The exact timeframe depends on the watch, the work required, and parts availability.
Complete overhaul work includes a 12-month warranty for mechanical defects. Further warranty details will be explained before any repair work begins.

WANT US TO TAKE A LOOK?

Send us a few photos through WhatsApp.
We will take a look and let you know what we think.

Send Photos